Need a hand with Pellō? We are a small team and we read every message. Email us at support@pello.dev and we will get back to you.
A Done result means the charge never happens: your card is saved, not charged. You are charged only if your final result is Missed. In a Team challenge using Ride or Die, one teammate’s Missed result makes every member’s authorized charge happen. If a charge needs to be reversed, the refund goes to the original payment method.
The person you choose as your Ref sees your username, your challenge, and the proof you submit (including its time and location where available). That is it.
Payments are handled by Stripe. Pellō never stores your full card number. A paid Ref or head-to-head player must finish Stripe payout verification before the challenge can start. When money is owed to you, Stripe keeps the full charge together in your connected-account balance for a seven-day review window. After review, Stripe routes Pellō's disclosed 15% fee to Pellō and sends your 85% share to your bank. This lets a refund reverse one Stripe transfer before any bank payout begins. If Stripe later restricts the recipient, the payer's card is not charged until routing is safe; Pellō retries automatically after setup is restored. Your share never sits in a Pellō bank account or Pellō wallet.
Solo challenges can be canceled within a short window after you create them. Head-to-head and one-way challenges can be canceled until your opponent accepts. For anything else, email us.
You can delete your account yourself: go to Profile, then Account & privacy, choose Delete account, and confirm with your password. It is permanent and takes effect immediately. Your profile, photos, and login are deleted; challenges you shared with other people keep their amounts and outcomes, minus your name. One catch: if you have unfinished challenges, open Ref duties, or unresolved payments, you have to finish or cancel those challenges and resolve the payments first. Money in motion does not vanish just because the account does.
Read our Privacy Policy and our Terms.
Contact: support@pello.dev